The fasteners want to grab onto the boards before they’re in the right place.Ī rubber mallet makes it easy to adjust the board positioning. This is especially helpful with the grooved Trex boards with hidden fasteners. Grab a rubber mallet to tap your boards into place as you install your Trex. Related: You can find a Trex supplier here 4) A Rubber Mallet Will Make Installation a Breeze If you end up waiting more than two months for your Trex to arrive from a supplier, it’s time to track down a manager or contact Trex directly. Lesson Learned: Always ask for the manager. After a few more weeks of waiting, the boards arrived. When we started to approach another summer, we finally reached a manager who discovered the glitch. We called the supplier multiple times, but their customer service reps said it was just a normal delay and we should keep waiting. Our online order never made it to the store. We thought maybe there were delays with Trex because of pandemic shutdowns, but it was actually a mix-up with our supplier. Ultimately it was a nine-month wait, but it didn’t have to be. We ordered a big batch of Trex boards through a third party supplier in July of 2020, and the delivery date kept getting pushed back. This should be obvious, but it wasn’t for us. 3) If Your Delivery Is Delayed for Several Months, Something’s Wrong Try out the Trex cost calculator to figure out how many boards you need to order. You may have to return a few boards, or you might be able to cut and place them in strategic places so the damage isn’t visible. Especially check around the packaging bands for damage. It’s a good idea to order more than you need and closely inspect each board upon arrival. We’ve ordered Trex boards a few times from a few different suppliers, and every time some of the boards arrive damaged.Īlthough Trex is impressively tough and scratch resistant, the delivery process (and trucks dropping the boards on the driveway) can damage a board here and there. Read more about the hidden deck fasteners 2) Always Inspect Your Boards for Damage Before Installation This makes it much easier to put your deck together, and the end result is clean and modern since you can’t see the screws. The fasteners sit in the grooves hidden below the surface of the deck, acting as spacers between boards.
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